Terms of Service
This website is operated by RudraSetu, operated under the legal entity/proprietor name Rudrasetu. Throughout the site, the terms “we”, “us”, and “our” refer to RudraSetu / Rudrasetu.
We offer this website, including all information, products, services, consultations, tools, and features available from this site, to you conditioned upon your acceptance of these Terms of Service (“Terms”).
Our store is hosted on Shopify, which provides the online e-commerce platform that enables us to offer our products and services to customers.
By visiting our website, accessing any part of it, placing an order, booking a consultation, or otherwise using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not access or use the website or any services offered through it.
We may update these Terms from time to time by posting the revised version on this page. Your continued use of the website after such changes constitutes your acceptance of the updated Terms.
2. Eligibility
By using this website, you represent that:
- you are at least 18 years old, or are using the website under the supervision of a parent or legal guardian where legally permitted;
- you are legally capable of entering into a binding agreement under applicable law; and
- the information provided by you is true, accurate, and complete.
If you access this website from outside India, you do so at your own responsibility and are responsible for compliance with applicable local laws.
3. Electronic Communications
By using this website or contacting us electronically, you consent to receive communications from us electronically, including by email, phone, WhatsApp, SMS, or website notifications, where permitted by law.
You agree that all agreements, notices, disclosures, updates, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.
4. Use of Website
You agree to use this website only for lawful purposes and in accordance with these Terms.
You must not:
- use the website for any illegal, fraudulent, abusive, or unauthorized purpose;
- attempt to gain unauthorized access to the website, servers, networks, accounts, or related systems;
- interfere with or disrupt the operation or security of the website;
- upload or transmit viruses, malware, or harmful code;
- misuse customer support, order systems, consultations, discounts, or website features;
- impersonate any person or entity or provide false information;
- scrape, crawl, copy, or exploit website data or content without authorization.
We reserve the right to suspend, restrict, or terminate access to the website or services if we believe these Terms have been violated.
5. Nature of Listings and Orders
All product listings, service listings, consultation offerings, descriptions, images, pricing, availability, and other content shown on the website are for general informational and commercial display purposes and do not constitute a binding offer by us.
When you place an order or request a service through the website, it constitutes an offer by you to purchase the relevant product or service subject to these Terms and any other applicable policies published on the website.
We reserve the right to accept, reject, refuse, or cancel any order or service request at our sole discretion, including in cases involving product unavailability, inaccurate information, pricing errors, suspected fraud, misuse, payment issues, operational limitations, or compliance concerns.
6. Product and Service Information
RudraSetu currently offers spiritual and devotional products and services, including but not limited to Rudraksha beads, Rudraksha combinations, malas, bracelets, astrology consultations, vastu-related products, and related spiritual offerings.
We aim to present product and service descriptions as accurately as possible. However, we do not guarantee that all descriptions, visuals, availability details, or other website content will always be fully accurate, complete, current, or error-free.
Natural and spiritual products may show variations in shape, size, color, surface, texture, or finish. Such variations may not be treated as defects unless expressly stated otherwise.
We reserve the right to modify, withdraw, discontinue, or limit any product, service, feature, consultation, or content displayed on the website at any time without prior notice.
7. Spiritual and Consultation Disclaimer
Any astrology, spiritual, vastu, numerology, Rudraksha recommendation, or related consultation, guidance, content, or product information provided through RudraSetu is intended solely for personal, spiritual, devotional, and educational purposes.
Such guidance, content, products, and services:
- are not medical advice,
- are not mental health advice,
- are not legal advice,
- are not tax, financial, or investment advice, and
- should not replace advice from qualified professionals where such advice is required.
Our products and services are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Spiritual and astrological services are interpretive in nature. Individual experiences may vary. We do not guarantee any specific result, benefit, outcome, or life change from the use of any product, consultation, recommendation, or service.
You remain solely responsible for your personal decisions, actions, interpretations, and outcomes.
8. Accuracy of Information Provided by You
You agree to provide complete, accurate, and current information wherever required on the website, including during purchases, support requests, and consultations.
If any service depends on information submitted by you, including birth details, contact details, order information, or other inputs, you are solely responsible for the correctness of such information.
We will not be responsible for any issue, delay, or unsatisfactory outcome arising from inaccurate, incomplete, or misleading information provided by you.
9. Intellectual Property
All content available on this website, including but not limited to text, logos, graphics, icons, product names, descriptions, page layouts, design elements, images, videos, audio, compilations, and software, is owned by or licensed to RudraSetu / Rudrasetu and is protected under applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the website for personal, non-commercial use only.
You may not, without our prior written permission:
- copy,
- reproduce,
- republish,
- distribute,
- modify,
- upload,
- transmit,
- exploit commercially,
- create derivative works from,
- frame, mirror, or otherwise misuse
any part of the website, its content, branding, or materials.
10. User Feedback and Submissions
If you submit any review, testimonial, suggestion, feedback, comment, idea, or other material to us, whether requested or not, you agree that we may use, reproduce, edit, adapt, publish, translate, and distribute such content for lawful business purposes, without obligation to compensate you, unless otherwise agreed in writing.
You represent that any content submitted by you:
- is truthful to the best of your knowledge;
- does not infringe any third-party rights;
- is not unlawful, abusive, defamatory, obscene, threatening, or misleading; and
- does not contain malicious code or harmful material.
We reserve the right, but not the obligation, to remove or refuse any submission that we believe violates these Terms or may harm us, our customers, or third parties.
11. Third-Party Services and Links
This website may include or provide access to third-party tools, payment gateways, platforms, integrations, links, or services.
We do not control and are not responsible for the content, availability, practices, policies, or actions of third-party services or websites.
Your use of any third-party service or website is at your own discretion and risk, and you should review the relevant terms and policies of such third parties before engaging with them.
12. Separate Policies
Use of this website and purchase of products or services may also be governed by our separate policies, including:
- Privacy Policy
- Shipping Policy
- Refunds and Return Policy
- Cancellation Policy
Those policies should be read together with these Terms wherever applicable.
In the event of a specific issue relating directly to privacy, shipping, cancellation, refund, return, or exchange, the relevant separate policy shall apply in addition to these Terms.
13. Disclaimer of Warranties
Your use of the website and services is at your sole risk.
The website, products, consultations, content, and services are provided on an “as is” and “as available” basis, to the fullest extent permitted by law.
We do not guarantee that:
- the website will always be uninterrupted, secure, or error-free;
- defects will always be corrected;
- the website or servers will always be free of harmful components;
- the website content will always be complete, accurate, or current; or
- the products or services will meet every personal expectation.
To the fullest extent permitted by law, we disclaim all express or implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
14. Limitation of Liability
To the fullest extent permitted by law, RudraSetu / Rudrasetu, its proprietor, affiliates, employees, agents, consultants, service providers, suppliers, technology partners, and representatives shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or relating to:
- use of or inability to use the website;
- purchase or use of products or services;
- consultations or recommendations;
- website errors, interruptions, or outages;
- reliance on any spiritual or interpretive content;
- personal dissatisfaction or expectation mismatch; or
- third-party actions or failures.
To the fullest extent permitted by law, our aggregate liability for any claim relating to a product or service shall not exceed the amount actually paid by you for the specific product or service giving rise to the claim.
Nothing in these Terms excludes any liability that cannot lawfully be excluded under applicable law.
15. Indemnity
You agree to indemnify, defend, and hold harmless RudraSetu / Rudrasetu and its proprietor, affiliates, employees, agents, service providers, and partners from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or relating to:
- your breach of these Terms;
- your misuse of the website or services;
- your violation of applicable law;
- your infringement of third-party rights; or
- any content or information submitted by you.
16. Force Majeure
We shall not be liable for any delay, interruption, or failure in performance caused by events beyond our reasonable control, including but not limited to natural disasters, flood, fire, pandemic, epidemic, war, civil disturbance, strikes, transport disruption, government restrictions, internet failure, telecom failure, courier disruption, power outage, or third-party service failure.
17. Termination
We may suspend, restrict, or terminate your access to the website or services at any time, without prior notice, if we believe that:
- you have breached these Terms;
- you have provided false or misleading information;
- your conduct is unlawful, abusive, harmful, suspicious, or fraudulent; or
- continued access may create risk for us, our customers, or partners.
You may stop using the website and services at any time.
Any obligations or liabilities incurred before termination shall survive termination to the extent applicable.
18. No Waiver
Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.
19. Severability
If any provision of these Terms is held to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain valid and enforceable.
20. Entire Agreement
These Terms, together with any other policies or rules posted on the website, constitute the entire agreement between you and us regarding your use of the website and services and supersede prior communications or understandings on that subject.
21. Governing Law and Jurisdiction
These Terms and any disputes arising out of or relating to the website, products, services, consultations, or transactions shall be governed by the laws of India.
Subject to applicable law, the courts at Lucknow, Uttar Pradesh shall have exclusive jurisdiction.
22. Changes to These Terms
We reserve the right to update, modify, or replace these Terms at any time by posting the revised version on the website. Your continued use of the website after any such change constitutes your acceptance of the updated Terms.
23. Contact Information
For questions regarding these Terms of Service, please contact:
Brand Name: RudraSetu
Legal Entity / Proprietor Name: Rudrasetu
Email: support@rudrasetu.com
Phone / WhatsApp: +91 7007991663
Address: 8A/102, New Malhar, Sahara States, Jankipuram, Lucknow, UP - 226021