Return, Refund & Replacement Policy

Last updated: 8 September 2026

Rudraksha and the other items we sell are sacred products. Once a piece has been sent to you it is tied to your energy, so we do not accept returns and do not offer refunds. What we do promise is this: if what reaches you is damaged, missing or not what you ordered, we replace it free of cost. This page explains exactly how that works.

The short version

  • No returns, no refunds. Replacement only.
  • Damaged, missing or wrong item: free replacement, if you tell us within 24 hours of receiving the parcel.
  • An unboxing video, filmed in one take without cuts, is required for every claim.
  • Size issues: no refund, but you can swap the piece for a replacement fee of ₹149.
  • Prepaid orders cancelled before dispatch are converted to store credit, not refunded.

Free replacement: damaged, missing or wrong item

If the product arrives damaged, if something is missing from the parcel, or if you receive a different product from the one you ordered, we will send a replacement free of cost.

You must raise the complaint within 24 hours of receiving the product. This limit is not ours to relax: we have to raise the same dispute with our shipping partner within 24 hours, and after that the courier will not accept the claim.

To be eligible:

  1. Record an unboxing video without any cut or edits. Start before the parcel is opened, show the sealed parcel and the shipping label, and keep recording until the product is fully visible.
  2. Share the video and your order number on one of our support channels:
    WhatsApp: +91 76075 37725
    Email: support@rudrasetu.com
  3. Our team will get back to you and resolve the matter within 24 to 48 hours.

Note: any tampered or edited video, AI-generated footage, or fake claim will be rejected.

Size issues

We do not offer a refund or a free replacement for size issues. Every product page lists its size clearly through the size guide or the images, so please check before ordering. If you would still like a different size, you can swap the piece:

  1. Pack the parcel securely and courier it to: RudraSetu, 8A/102, New Malhar, Sahara States, Jankipuram, Lucknow, Uttar Pradesh 226021.
  2. Record a video of you packing and sealing the item, so there is no dispute later.
  3. When the product reaches us, we run a quality check.
  4. Once it passes the check, we send you the new piece. A replacement fee of ₹149 applies.

Quality issues

We do not offer a refund or replacement for quality complaints. Every product goes through a quality check before dispatch, and any piece that does not pass is discarded before packing. Rudraksha beads, gemstones, wood and metal vary naturally in colour, grain, size and finish; small differences from the photographs are normal and are not defects.

Cancelling a prepaid order

If you wish to cancel a prepaid order before dispatch, we will cancel it, but the amount is not refunded. You receive store credit for the full amount, which you can redeem against any future purchase.

If we are unable to fulfil your order for reasons on our side, we refund the full amount to you.

In summary

  • 1-day replacement policy
  • Cash on Delivery available
  • Dispatch within 24 to 48 hours
  • Priority dispatch for prepaid orders
  • Free guidance before you buy
  • Secure UPI and card payments

How to reach us

WhatsApp: +91 76075 37725
Email: support@rudrasetu.com
Address: 8A/102, New Malhar, Sahara States, Jankipuram, Lucknow, Uttar Pradesh 226021, India

When you write, please include your order number, your name, the phone number or email used on the order, a short description of the issue, and your unboxing video.