Cancellation Policy

Last updated: 8 September 2026

This page explains when an order can be cancelled and what happens to the payment. Replacements after delivery are covered on our Return, Refund & Replacement Policy page.

When you can cancel

An order can be cancelled before it is dispatched. We dispatch within 24 to 48 hours of an order being placed, so the window is short. If you want to cancel, contact us straight away rather than waiting.

Once a parcel has been handed to the courier we cannot cancel it. Our products are sacred items and are not returnable, so after dispatch the only remedy is the free replacement for a damaged, missing or wrong item described in our Return, Refund & Replacement Policy.

How to cancel

• WhatsApp: +91 76075 37725
• Email: support@rudrasetu.com

Please give us your order number, the name on the order, and the phone number or email you used. We will confirm the cancellation back to you in writing.

Prepaid orders

If you cancel a prepaid order before dispatch, the order is cancelled but the amount is not refunded. You receive store credit for the full amount, which you can redeem against any future purchase with us.

If you paid a part amount in advance on a Cash on Delivery order and then cancel, that advance is likewise held as store credit.

If we cancel your order

We may cancel an order if the item is out of stock, if we cannot verify a Cash on Delivery order after trying to reach you, or if the delivery address cannot be serviced. If we are unable to fulfil your order for reasons on our side, we refund the full amount, including any advance paid, to your original payment method within 5 to 7 working days.

How to reach us

WhatsApp: +91 76075 37725
Email: support@rudrasetu.com
Address: 8A/102, New Malhar, Sahara States, Jankipuram, Lucknow, Uttar Pradesh 226021, India