Shipping Policy

Last updated: 31 August 2026

This page explains how we dispatch and deliver orders placed on rudrasetu.com.

Dispatch and delivery

  • Orders are dispatched within 24 to 48 hours of being placed.
  • Delivery takes 3 to 4 days to metro addresses and 5 to 7 days to the rest of India.
  • Cash on Delivery is available across India.

These are working estimates, not guarantees. Weather, festivals, local restrictions and courier delays can push them out. If that happens to your order, write to us and we will find out where your parcel is.

Shipping charges

Shipping is free on all orders. There are no handling charges added at checkout.

Cash on Delivery orders

Cash on Delivery is available across India. We confirm COD orders by a phone call or a WhatsApp message before we dispatch, so that parcels do not travel to the wrong address. We do this within the same 24 to 48 hour dispatch window.

If we cannot reach you to confirm the order, dispatch will wait until we can. If we still cannot reach you, we may cancel the order and we will tell you when we do.

Your delivery address

Please give us a complete address with your house or flat number, street, locality, city, state, pin code and a working mobile number. A landmark helps in most Indian cities.

If the address is incomplete or the phone number does not connect, the courier may not be able to deliver, and the parcel may come back to us. We will contact you before that happens wherever we can.

Tracking your order

When your order is dispatched we send tracking details by SMS, WhatsApp or email. Tracking can take a few hours to start updating after dispatch, because the courier has to scan the parcel into its system first.

If delivery fails

Couriers usually attempt delivery more than once. A parcel may come back to us if nobody is available, the address is wrong, the phone is unreachable, delivery is refused, or the area is temporarily not serviceable.

If your parcel comes back to us, we will contact you to arrange a fresh delivery or a refund.

Damaged, wrong or missing items

If your parcel arrives damaged, or the item inside is wrong or missing, you have 7 days from the date of delivery to tell us. Please send your continuous unboxing video with your message. Full details are on our Refunds and Return Policy page.

How to reach us

Email: support@rudrasetu.com
Phone and WhatsApp: +91 7607537725
Address: 8A/102, New Malhar, Sahara States, Jankipuram, Lucknow, Uttar Pradesh 226021, India