Privacy policy

 

RudraSetu, operated under the legal entity/proprietor name Rudrasetu (“RudraSetu”, “we”, “us”, or “our”), values your privacy and is committed to handling your personal data responsibly.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal data when you:

  • visit or use our website,
  • place an order,
  • request customer support,
  • book or receive astrology or spiritual consultation services,
  • interact with us on phone, WhatsApp, email, social platforms, forms, or advertisements, or
  • otherwise engage with RudraSetu.

This Privacy Policy should be read together with our:

  • Terms of Service,
  • Shipping Policy,
  • Refunds and Return Policy, and
  • Cancellation Policy.

By using our website or services, or by submitting your information to us, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data in accordance with it and applicable law.

 

 

2. Personal Data We Collect

Depending on how you interact with RudraSetu, we may collect the following categories of personal data.

A. Information You Provide Directly

When you place an order, contact us, request support, or use our services, we may collect:

  • full name,
  • phone number,
  • email address,
  • billing address,
  • shipping address,
  • order details,
  • communication preferences,
  • customer support messages,
  • reviews, testimonials, comments, or feedback,
  • information you provide through forms, chats, WhatsApp, or email.

B. Payment and Transaction Information

When you make a purchase, your payment is processed through authorized third-party payment service providers and checkout systems. We may receive limited transaction-related information such as:

  • payment status,
  • payment method,
  • transaction or order reference,
  • billing details relevant to the transaction.

We do not require you to send full card details over email, chat, or WhatsApp. Please do not share card numbers, CVV, banking passwords, OTPs, or similar financial credentials with us.

C. Consultation and Spiritual Service Information

If you request astrology, spiritual, vastu, numerology, Rudraksha recommendation, or related services, we may collect information relevant to providing the requested service, such as:

  • date of birth,
  • time of birth,
  • place of birth,
  • gender, where voluntarily shared,
  • question details,
  • preference details,
  • communication history,
  • any other information you voluntarily provide in connection with the consultation or service.

Please share only the information necessary for the requested service. Do not share unnecessary government ID numbers, bank details, medical records, or highly sensitive personal information unless specifically required and lawfully requested.

D. Information Collected Automatically

When you visit our website, we or our service providers may automatically collect certain technical and usage information, including:

  • IP address,
  • browser type and version,
  • device type,
  • operating system,
  • time zone,
  • pages viewed,
  • products viewed,
  • search terms,
  • referring website or source,
  • dates/times of access,
  • clickstream and browsing interaction,
  • cookie or tracking identifiers.

E. Cookies and Similar Technologies

We may use cookies, log files, pixels, tags, scripts, and similar technologies to operate the website, remember preferences, understand user behaviour, improve performance, measure campaigns, and support analytics or advertising.

F. Information from Third Parties

We may receive limited information from third parties who support our business, including:

  • our e-commerce platform provider,
  • payment service providers,
  • shipping and logistics partners,
  • analytics providers,
  • advertising or social media partners,
  • communication or customer support tools.

We use such information only for lawful business purposes and in accordance with this Privacy Policy and applicable law.

 

 

3. How We Use Your Personal Data

We may use your personal data for the following purposes:

A. To Provide Our Website and Services

  • to operate and maintain the website,
  • to create, process, manage, and fulfill orders,
  • to arrange shipping and delivery,
  • to send invoices, confirmations, service updates, and order notifications,
  • to provide customer support,
  • to process and deliver consultations or spiritual services requested by you.

B. To Communicate with You

  • to respond to inquiries,
  • to provide service-related messages,
  • to verify orders where required,
  • to handle exchange, complaint, cancellation, or support requests,
  • to communicate by email, phone, SMS, or WhatsApp where relevant.

C. To Personalize and Improve User Experience

  • to analyze how users interact with our website,
  • to improve website design, content, products, and services,
  • to troubleshoot technical issues,
  • to understand customer preferences and demand patterns.

D. For Marketing and Promotions

Subject to applicable law and your communication preferences, we may use your information to:

  • send updates about products, services, offers, and launches,
  • share newsletters, promotional messages, or announcements,
  • show more relevant advertisements on our site or on third-party platforms.

You can opt out of promotional communications at any time.

E. For Security, Fraud Prevention, and Compliance

  • to verify transactions,
  • to detect, prevent, or investigate fraud, abuse, unauthorized access, or misuse,
  • to protect the security and integrity of our website and customers,
  • to comply with legal obligations,
  • to respond to lawful requests, regulatory requirements, or dispute-resolution needs,
  • to establish, exercise, or defend legal claims.

 

 

4. Grounds on Which We Process Personal Data

We process personal data on one or more of the following grounds, as permitted by applicable law:

  • your consent,
  • your voluntary submission of information for a specific purpose,
  • performance of services requested by you,
  • compliance with legal or regulatory obligations,
  • protection of our lawful interests, security, operations, and rights, where permitted by law.

Where consent is the basis of processing, you may withdraw such consent, subject to legal and operational limitations. Withdrawal will not affect processing already undertaken lawfully before withdrawal.

If you withdraw consent for data necessary to provide a requested product or service, we may not be able to continue that product or service for you.

 

 

5. Sharing and Disclosure of Personal Data

We do not disclose your personal data except as described in this Privacy Policy or as otherwise permitted or required by law.

We may share your personal data with:

A. Service Providers and Business Partners

We may share necessary data with trusted third parties who help us run our business, such as:

  • website and e-commerce platform providers,
  • payment processors,
  • shipping and logistics partners,
  • cloud hosting or technology vendors,
  • analytics providers,
  • communication, support, or CRM tools,
  • marketing or advertising partners,
  • consultants, auditors, lawyers, or professional advisors.

Such parties are expected to process personal data only as necessary for the services they provide to us, subject to contractual, confidentiality, and legal safeguards where applicable.

B. Legal, Regulatory, and Protection Purposes

We may disclose personal data where necessary:

  • to comply with applicable law,
  • to respond to lawful government, court, or regulatory requests,
  • to investigate fraud, cyber incidents, abuse, or unlawful activity,
  • to protect our rights, customers, systems, operations, or property.

C. Business Transfers

If our business, assets, or operations are reorganized, transferred, merged, sold, or otherwise restructured, personal data may be transferred as part of that process, subject to applicable law.

 

 

6. Cookies, Analytics, and Advertising

We use cookies and similar technologies for essential site operation, preferences, analytics, performance measurement, and, where applicable, advertising or remarketing.

These technologies may help us:

  • remember your cart or preferences,
  • understand which pages and products are viewed,
  • measure traffic and performance,
  • understand the success of campaigns,
  • show more relevant content or advertisements.

You may manage cookies through your browser or device settings. Please note that disabling certain cookies may affect website functionality, checkout flow, saved preferences, or other features.

Where required by law, we will rely on your consent for non-essential cookies or similar tracking technologies.

 

 

7. Marketing Communications

If you subscribe to updates or otherwise permit marketing communication, we may send you promotional emails, messages, or similar communications about RudraSetu’s products, services, and offers.

You may opt out of promotional emails by using the unsubscribe link where available or by contacting us. You may also request that we stop promotional WhatsApp, SMS, or similar communications, subject to a reasonable processing time.

Even if you opt out of marketing, we may still send important non-promotional communications relating to:

  • orders,
  • payments,
  • service delivery,
  • account activity,
  • legal notices,
  • policy updates, or
  • customer support.

 

 

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including for:

  • fulfilling orders and providing services,
  • maintaining business and transaction records,
  • handling support issues and disputes,
  • legal, tax, accounting, and compliance requirements,
  • fraud prevention and security,
  • enforcing our agreements and policies.

Retention periods may vary depending on the type of information and the reason for processing. When personal data is no longer required, we will delete it, anonymize it, or securely store it only as required by law or for legitimate recordkeeping purposes.

 

 

9. Data Security

We take reasonable technical, organizational, and administrative measures to protect personal data against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no website, app, server, network, email transmission, or electronic storage system can be guaranteed to be completely secure. Therefore, while we strive to protect your personal data, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your own devices, accounts, passwords, OTPs, and communication channels used to interact with us.

 

 

10. International or Cross-Border Processing

Our website infrastructure, technology partners, or service providers may store or process personal data on servers located in India or outside India.

Where such transfer or processing occurs, we take reasonable steps to ensure that it is done for legitimate business purposes and in accordance with applicable law.

By using the website or providing your personal data, you understand that your personal data may be processed in jurisdictions other than your own, subject to applicable safeguards and legal requirements.

 

 

11. Your Rights and Choices

Subject to applicable law, you may have the right to request:

  • a summary of the personal data we process about you,
  • information about categories of recipients with whom your personal data has been shared,
  • correction, completion, or updating of inaccurate or incomplete data,
  • erasure of personal data that is no longer necessary, subject to legal retention requirements,
  • withdrawal of consent where processing is based on consent,
  • grievance redressal in relation to your personal data,
  • opt-out from promotional communications.

To exercise any such request, please contact us using the details in the “Contact and Grievance” section below. We may need to verify your identity before acting on your request.

We may decline or limit a request where retention or processing is required by law, necessary for a pending transaction, necessary to defend legal claims, needed for fraud prevention, or otherwise lawfully permitted.

 

 

12. Children’s Privacy

RudraSetu is not intended for children under the age of 18 to independently transact or submit personal data.

We do not knowingly collect personal data from children in a manner prohibited by applicable law. If you are a parent or guardian and believe that a child has provided personal data to us without appropriate authorization, please contact us so that we can review and take appropriate action.

 

 

13. Third-Party Websites and Services

Our website may contain links to third-party websites, tools, social media pages, or services. We are not responsible for the privacy practices, security, or content of such third parties.

Your use of third-party services is governed by their own policies and terms, and we encourage you to review them before providing personal data.

 

 

14. Do Not Track

At present, there is no universally accepted standard for how websites should respond to “Do Not Track” browser signals. Accordingly, our website may not respond differently to such signals unless and until a recognized legal or technical standard requires otherwise.

 

 

15. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, technology, services, legal requirements, or operational needs.

Any updated version will be posted on this page with the revised effective date. Your continued use of the website or services after such update constitutes your acceptance of the revised Privacy Policy, to the extent permitted by law.

 

 

16. Contact and Grievance

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal data, please contact us at:

Brand Name: RudraSetu
Legal Entity / Proprietor Name: Rudrasetu
Email: support@rudrasetu.com
Phone / WhatsApp: +91 7007991663
Address: 8A/102, New Malhar, Sahara States, Jankipuram, Lucknow, UP - 226021

For privacy-related requests, please write to us from the email address or phone number associated with your order, account, or inquiry where possible, so we can verify and respond more efficiently.